Hi
I have burnt some dvds on DVD Studio Pro I checked they were set to SD and PAL and have played them on my MAC and DVD player no problem but now I am hearing back from my client that they tried playing them on their windows computer and laptop and their DVD player and it isn't working what could be the reason for this?
From Mike
MacBook Pro, Mac OS X (10.5.8)
Also the message they get when put the DVD into their Laptop is "Windows Media Player cannot play the DVD. The disc was created in a manner that the player does not support"
If I remember correctly, you need to install an mpeg2 decoder for a windows machine to play dvdvideos. If you install dvd player software it will install the mpeg2 decoder. Is your client able to play commercial dvd's on the computer? Microsoft chose not to pay the licensing fee while Apple did. This was back in windows xp. Not sure if it's still true. As far as it not playing on their settop player, there can be compatibility issues with dvd blanks on some settop players. Generally I've found the greatest compatibility using dvd-r's not dvd+r.
You can see if they have another software player available. Usually VLC is a good option. Windows player can be a bit all over the place depending on patches of the OS and other items. I have encountered some strange things, including people claiming that DVDs I have authored were doing things that had nothing to do with the DVD (beyond the scope of what a DVD can do, etc.)
When you say DVD Player, does this mean they are also trying to play it in a DVD Player (real player and not in computer?) How did you burn the DVD? Straight from DVD SP? Check first play settings and other items?
These are some of the first things I would be starting with, particularly if real DVD players (not in computers) are concerned. It also can be something as small as dirt or scratches on the DVD itself. Some machines can be better at compensating than others are.
You mentioned your DVDSP settings as PAL, I'm thinking it should be NTSC if the DVD is used in the US. Just a thought...
dvd studio pro: DVDs won't work on DVD player and windows computer
